Questions & Answers
Travel and arrival
1. Which airport should I fly to?
Zurich Airport (ZRH), Geneva Airport (GVA), EuroAirport Basel (BSL) and Milan Malpensa Airport (MXP) are options for travelling to Zermatt. Compare the flight and complete onward journey to choose the most convenient airport. Use these airport codes when searching for flights.
2. How long does it take to reach Zermatt from the airport?
As a guide, the journey by train takes around 3½ hours from Zurich Airport and around 4 hours from Geneva or Basel Airport. Please check the timetable for your specific connection. For Milan Malpensa Airport (MXP), check the onward train or transfer connection for your travel date; journey times depend on the route and connections.
3. How do I get to Zermatt?
Zermatt is car-free and can be reached by train. If you are driving, park in Täsch and continue to Zermatt by shuttle train or an authorised taxi.
4. Can I drive directly to the hotel?
Private cars cannot drive into Zermatt. Drive to Täsch, park there and continue to Zermatt. For mountain properties, an additional mountain railway, cable car or walking route may be required; see the property-specific arrival information.
5. How long does the train from Täsch to Zermatt take?
The shuttle journey takes approximately 12 minutes. Trains normally run every 20 minutes; please check the current timetable for your travel date.
6. How do I get around Zermatt?
Zermatt is easy to explore on foot. Electric taxis and local electric buses are also available. Your hotel can advise on the best route from the station.
7. Where can I buy ski passes or mountain railway tickets?
You can buy them through the company “Zermatt Bergbahnen” directly. You may find the link here.
8. How far is Hotel Continental from Zermatt railway station?
Hotel Continental is approximately five minutes on foot from Zermatt railway station. Its address is Brantschenhaus 3, 3920 Zermatt. When you arrive, please check in at Hotel Simi next door.
9. Is there a ski room or luggage storage?
Please ask the team at Hotel Simi, where Continental guests check in, for the current storage arrangements.
Booking, opening dates and tourist tax
10. Is there a tourist tax?
4.00 CHF per adult
2.00 CHF per child (9 – 15.9)
Check-in and reception
11. How do I check in if I arrive late?
Check-in begins at 15:00 and takes place at Hotel Simi next door. If you expect to arrive late, contact us before your arrival at +41 27 966 28 40 or info@continental-zermatt.ch (mailto:info@continental-zermatt.ch) so we can give you the correct check-in instructions.
Rooms, families and pets
12. Can I request a particular room type or bed configuration?
Yes. You can choose from the published Grand Lit Room for one guest, Double Room for two guests and Deluxe Double Room for two guests, subject to availability. Some rooms can accommodate an extra bed for a third person. Please contact us before booking if you need an extra bed, a particular bed arrangement or accommodation for two adults and two children. A request is only guaranteed once the hotel confirms it.
Dining and included meals
13. Is breakfast included in my specific reservation, and when is it served?
The hotel advertises breakfast as included, served from 07:00 to 10:00. Please check your booking confirmation for the inclusions of your particular reservation.
Facilities, activities and practical information
14. What facilities are available at the hotel?
Hotel Continental offers modern non-smoking rooms, free Wi-Fi and breakfast. The published room categories include Grand Lit, Double and Deluxe Double Rooms, each described with a balcony. Guests can dine at restaurants belonging to the group’s other hotels.