Terms & Conditions

Terms & Conditions Hotel Continental

A reservation is only definite once confirmed in writing.

We require your credit card information as a guarantee for your reservation.
Your credit card will not be charged, if you have adhered to the cancellation policy.

All rates include service and VAT. The local city tax is not included.

Your room is ready for you from 15:00 on the day of your arrival.
We kindly ask that you vacate your room by 12:00 on the day of your departure.

Cancellation Policy

Cancellations need to be made in writing by e-mail, letter or fax. The booking conditions featured in the booking confirmation apply. Bookings made on a non-refundable rate can not be cancelled free of charge. We recommend you take out travel insurance to protect you from any unexpected costs.

Cancellation during winter season
From 14 days before arrival 100% of the stay will be charged

Cancellation during summer season
From 3 days before arrival 100% of the stay will be charged

Cancellation in the case of COVID

Cancellations that take place due to a positive COVID-result or because a guest is not vaccinated or recovered are not free of charge. If a guest does not wish to arrive because he/she would have to go into quarantine on his/her return as well as on entry into Switzerland due to official orders, the usual cancellation conditions of the hotel apply. We recommend to take out suitable travel insurance.


Children and extra beds

0 to 2 years old: no extra charge
3 to 8 years old: CHF 20 per night and extra bed including breakfast
9 to 12 years old: CHF 65 per night and extra bed including breakfast
13 years and above: CHF 95 per night and extra bed including breakfast

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Minimum stay

Please contact us by phone +41 27 966 28 40 or e-mail reservation@matterhorn-group.ch, if you cannot find a room online during your requested period.

Maximum occupancy

In some rooms it is possible to add an extra bed for a third person. Please be advised that extra beds incur additional charges. For any reservation of 2 adults and 2 children, please contact us directly at +41 27 966 28 40 or info@continental-zermatt.ch.